The best discounts this week
Every week you can find the best discounts here.
LG 9kg Front Load AI Direct Drive Washing Machine (F4R5VYG2P)
Hisense 55″ 4K UHD Smart Google TV (55A6N)
Sony WH-CH520 Wireless Bluetooth Headphones
FAQ
Have any Question?
1. What is Lubaud Prime?
Lubaud Prime is a premium membership program that gives you exclusive shopping benefits, including member discounts, free delivery on eligible orders, priority customer support, early access to sales, and special rewards.
2. How do I become a Prime member?
Simply choose a Prime plan (Basic, Plus, or Elite), complete your purchase, and your membership will be activated automatically. You can immediately start enjoying your Prime benefits.
3. What Prime plans are available?
Lubaud offers three membership plans:
- Prime Basic β Monthly subscription
- Prime Plus β Quarterly subscription
- Prime Elite β Annual subscription
Each plan offers increasing benefits and savings.
4. What benefits do Prime members receive?
Depending on your plan, you may enjoy:
- Free delivery on eligible orders
- Member-only discounts
- Exclusive Prime deals
- Priority customer support
- Priority checkout
- Early access to flash sales
- Birthday shopping vouchers
- Loyalty rewards
5. How do I know if my Prime membership is active?
Log in to your Lubaud account and visit the Lubaud Prime section. You’ll see your membership status, current plan, renewal date, and available benefits.
6. Can I upgrade my Prime membership?
Yes. You can upgrade from Prime Basic to Prime Plus or Prime Elite at any time to unlock additional benefits and greater savings.
7. Can I cancel my subscription?
Yes. You may cancel your subscription according to the terms of your selected plan. Your Prime benefits will remain active until the end of your current billing period.
8. How does automatic renewal work?
If automatic renewal is enabled for your payment method, your subscription will renew automatically at the end of each billing cycle. You’ll receive a reminder before your renewal date whenever applicable.
9. What payment methods are accepted?
Lubaud accepts secure payment methods including:
- MTN Mobile Money
- Airtel Money
- Visa
- Mastercard
- PayPal
Available payment options may vary depending on your location.
10. Do Prime discounts apply automatically?
Yes. Eligible discounts and benefits are applied automatically when you’re logged into your active Prime account. No coupon code is required.
11. Can I use Prime benefits on every product?
Most products qualify for Prime benefits. However, some promotional items, third-party products, or specially marked items may be excluded. Any exclusions will be clearly indicated on the product page.
12. Can I shop in different currencies?
Yes. Lubaud supports multiple currencies, including Zambian Kwacha (ZMW) and US Dollar (USD). You can switch your preferred currency using the currency selector on the website.
13. What happens if my membership expires?
When your membership expires, your Prime benefits will be paused until you renew your subscription. You can renew at any time from your Lubaud account.
14. Is my payment information secure?
Yes. All payments are processed through trusted and secure payment gateways using industry-standard encryption to protect your financial information.
15. How can I contact Lubaud Prime Support?
If you have any questions about your membership, orders, or benefits, you can contact our support team through Live Chat, WhatsApp, email, or the Contact Us page. We’re always happy to help.
